Terms and Conditions for Red Lines Eyes
Effective Date: September 8, 2026
Last Updated: September 8, 2026
Welcome to Red Lines Eyes. These Terms and Conditions (“Terms”, “Agreement”) govern your use of our website at https://redlineseyes.com and our Aloe Vera treatment programmes and wellness services.
By accessing our website, using our services, or communicating with us via phone, email, WhatsApp, or any other channel, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
1. Definitions
Term Definition
“We” / “Us” / “Our” Red Lines Eyes, a wellness service provider
“You” / “Your” The user of our website or services
“Services” Our Aloe Vera treatment programmes, consultations, wellness support, and related offerings
“Website” https://redlineseyes.com and any subdomains
“Treatment Programme” Our structured Aloe Vera-based wellness programmes
“Client” An individual who purchases or uses our Services
2. Acceptance of Terms
2.1 Agreement to Terms
By accessing or using our Website or Services, you confirm that:
You have read, understood, and agree to be bound by these Terms
You are at least 18 years of age
You have the legal capacity to enter into this Agreement
2.2 Electronic Communications
You consent to receive electronic communications from us, including emails, WhatsApp messages, and notifications. You agree that all agreements, notices, disclosures, and other communications sent via electronic means satisfy any legal requirement that such communication be in writing.
2.3 Changes to Terms
We reserve the right to modify or update these Terms at any time. We will notify you of material changes by:
Posting the updated Terms on our Website with a new “Last Updated” date
Sending you an email notification (if we have your contact information)
Your continued use of our Website or Services after the effective date of any changes constitutes your acceptance of those changes.
3. Our Services
3.1 Description of Services
Red Lines Eyes provides the following services:
Aloe Vera Treatment Programmes: Structured wellness programmes using Aloe Vera to support health, well-being, and the reduction of red lines in the eyes
Consultations: Personalised assessments and recommendations
Wellness Support: Guidance on lifestyle, nutrition, and holistic health practices
Educational Content: Information about Aloe Vera and its potential health benefits
3.2 Scope of Services
Our Services are provided for wellness and support purposes only. They are not a substitute for professional medical advice, diagnosis, or treatment. See Section 14 (Health Disclaimer) for important limitations.
3.3 Service Availability
We strive to make our Services available at all times, but we do not guarantee uninterrupted or error-free access. We may suspend, withdraw, or restrict access to all or part of our Website or Services for maintenance, updates, or other operational reasons without notice.
4. User Obligations
4.1 Accurate Information
You agree to provide true, accurate, current, and complete information when:
Contacting us via phone, email, or WhatsApp
Booking appointments or consultations
Purchasing Treatment Programmes
Providing testimonials or feedback
You are responsible for maintaining the accuracy of your information and promptly updating us of any changes.
4.2 Prohibited Activities
You agree not to:
Use our Website or Services for any unlawful purpose or in violation of these Terms
Impersonate any person or entity, including, but not limited to, an employee or representative of Red Lines Eyes
Harass, abuse, or harm others, including our staff or other clients
Interfere with or disrupt the security or integrity of our Website or Services
Attempt to gain unauthorised access to our systems or data
Use automated means (scraping, bots, crawlers) to access our Website
Transmit any viruses, malware, or harmful code
Post or transmit any content that is defamatory, obscene, or infringing
Use our Services to provide advice or treatments to third parties without our express permission
4.3 Account Security (If Applicable)
If we provide you with any login credentials or account access, you are responsible for:
Maintaining the confidentiality of your credentials
All activities that occur under your account
Notifying us immediately of any unauthorised use
5. Intellectual Property
5.1 Our Intellectual Property
All content, features, and functionality on our Website, including but not limited to:
Text, graphics, logos, button icons, images, audio clips, digital downloads
Data compilations, software, source code
Product and service descriptions
Design, layout, and appearance of the Website
are owned by Red Lines Eyes or our licensors and are protected by UK and international copyright, trademark, and other intellectual property laws.
5.2 Trademarks
“Red Lines Eyes” and all related names, logos, product and service names, designs, and slogans are trademarks of Red Lines Eyes or our affiliates. You may not use such marks without our prior written permission.
5.3 Limited Licence
We grant you a limited, non-exclusive, non-transferable, revocable licence to:
Access and use our Website for personal, non-commercial purposes
Download or print content from our Website for your personal use
This licence does not include:
Any resale or commercial use of any content
Any derivative use of any content
Any use of data mining, robots, or similar data gathering tools
Any framing or linking to our Website without our express permission
5.4 User Content
Any content you submit, post, or display on or through our Website or Services (“User Content”) remains yours. However, by submitting User Content, you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, transferable licence to:
Use, reproduce, distribute, prepare derivative works of, display, and perform the User Content
Use your name, image, and likeness in connection with the User Content
Sub-licence these rights to third parties
Testimonials: By providing a testimonial, you grant us the right to publish it on our Website, marketing materials, and social media, with your first name and location (e.g., “Sheena, Birmingham”).
6. Payments and Fees
6.1 Payment Terms
All fees for our Services are quoted in GBP (£) unless otherwise stated
Payment is due in full at the time of booking or as otherwise agreed
We accept payment via bank transfer, credit/debit cards, or other methods as specified at the time of purchase
Third-party payment processors may apply their own terms and fees
6.2 Pricing
We reserve the right to change our prices at any time. However, changes will not affect any existing bookings or Treatment Programmes already purchased.
6.3 Payment Security
We use secure, industry-standard payment processing services. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your payment information, we cannot guarantee absolute security.
6.4 Failed Payments
If a payment fails or is rejected:
We will notify you promptly
You remain responsible for the full amount due
We may charge a reasonable administration fee for processing failed payments
Continued non-payment may result in suspension or termination of Services
7. Bookings, Appointments, and Cancellations
7.1 Booking Confirmation
Your booking is confirmed when:
We receive your payment (if applicable)
We send you a confirmation via email or WhatsApp
We allocate resources for your appointment or Treatment Programme
7.2 Cancellation by You
Notice Period Refund Policy
48+ hours before appointment Full refund (minus any payment processing fees)
24-48 hours before appointment 50% refund
Less than 24 hours before appointment No refund
No-show No refund, full charge applies
Treatment Programmes: Cancellations of multi-session programmes may be subject to different terms based on the specific programme agreement.
7.3 Rescheduling
You may reschedule your appointment once without penalty, subject to availability and at least 24 hours’ notice. Additional rescheduling may be subject to fees.
7.4 Cancellation by Us
We reserve the right to cancel or reschedule appointments due to:
Unforeseen circumstances
Staff unavailability
Emergency situations
If we cancel your appointment, we will:
Offer you an alternative date/time
Provide a full refund if we cannot accommodate you
7.5 Late Arrivals
If you arrive late for an appointment:
We may not be able to extend the session time
The full fee may still apply
We may need to reschedule your appointment
8. Refunds and Returns
8.1 Refund Policy
Services Not Yet Rendered: Full refund available if requested within 14 days of purchase (for pre-paid packages)
Partially Used Services: Refunds for unused portions at our discretion
Digital Products: No refunds after delivery (e.g., digital guides, e-books)
Gift Vouchers: Non-refundable, but transferable
8.2 Dissatisfaction
If you are dissatisfied with our Services, please contact us immediately. We will:
Review your concerns promptly
Offer a remedial session where appropriate
Consider a partial or full refund at our discretion for material failures
Note: Results from our Aloe Vera Treatment Programmes may vary between individuals. We do not guarantee specific outcomes.
8.3 Processing Refunds
Approved refunds will be processed within 5-10 business days to your original payment method. Payment processing fees are non-refundable.
9. Termination
9.1 Termination by You
You may terminate your use of our Services at any time by:
Notifying us in writing (email or WhatsApp)
Ceasing all use of our Services
Termination does not affect any rights or obligations that accrued prior to termination.
9.2 Termination by Us
We may terminate or suspend your access to our Services immediately, without notice, if:
You breach any provision of these Terms
You engage in fraudulent or illegal activities
You harass or abuse our staff or other clients
We are required to do so by law
Your use of our Services poses a risk to our business or reputation
9.3 Effect of Termination
Upon termination:
All outstanding payments become immediately due
We may retain your information as required by law (see our Privacy Policy)
Any licences granted to you under these Terms terminate
10. Disclaimers
10.1 General Disclaimer
OUR SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
Warranties of merchantability or fitness for a particular purpose
Warranties that our Services will be error-free or uninterrupted
Warranties that defects will be corrected
Warranties regarding the accuracy, reliability, or completeness of any content
10.2 No Professional Advice
Our Services provide wellness support and information only. They do not constitute:
Medical advice
Diagnosis
Treatment
Prescription
Professional healthcare
10.3 Individual Results
Results from our Aloe Vera Treatment Programmes vary between individuals. We do not guarantee:
Specific health outcomes
Timelines for improvement
Complete elimination of symptoms
Cures for any medical condition
10.4 Third-Party Content
Our Website may contain links to third-party websites, resources, or content. We do not:
Control or endorse third-party content
Assume responsibility for third-party practices
Guarantee the accuracy of third-party information
You access third-party content at your own risk.
11. Limitation of Liability
11.1 Exclusion of Certain Damages
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE, OUR DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, including but not limited to:
Loss of profits, revenue, or business opportunities
Loss of use, data, or goodwill
Business interruption
Any other damages arising from your use of our Website or Services
11.2 Maximum Liability
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE GREATER OF:
The total amount you paid to us in the 12 months preceding the event giving rise to the claim
£1,000 (GBP)
11.3 Exceptions
The limitations of liability in this Section do not apply to:
Our gross negligence or wilful misconduct
Death or personal injury caused by our negligence
Any liability that cannot be excluded or limited by law
12. Indemnification
You agree to indemnify, defend, and hold harmless us, our affiliates, directors, officers, employees, agents, and licensors from and against any and all:
Claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees)
Arising from or related to:
Your use of our Website or Services
Your violation of these Terms
Your violation of any third-party rights
Your User Content or any content you transmit through our Website
13. Governing Law and Dispute Resolution
13.1 Governing Law
These Terms and any disputes arising from or relating to them shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.
13.2 Jurisdiction
You and we irrevocably submit to the exclusive jurisdiction of the courts of England and Wales to resolve any disputes arising from or relating to these Terms or our Services.
13.3 Informal Resolution
Before initiating any legal proceedings, we encourage you to contact us to attempt to resolve the dispute informally. We will use reasonable efforts to negotiate a resolution.
13.4 Mediation
If informal resolution fails, we agree to attempt mediation before pursuing litigation, with a mediator to be agreed upon by both parties.
14. Health Disclaimer
14.1 Not Medical Advice
OUR SERVICES ARE NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
14.2 No Doctor-Patient Relationship
Your use of our Services does not create a doctor-patient, therapist-patient, or any other professional-client relationship.
14.3 Consult Your Healthcare Provider
Before starting any new wellness programme, including our Aloe Vera Treatment Programmes:
Consult with your general practitioner (GP) or healthcare provider
Disclose all medical conditions, allergies, and medications
Discuss any concerns or questions about your health
14.4 Stop Use if Symptoms Worsen
If you experience any adverse effects, worsening symptoms, or concerns while using our Services:
Stop using our products or following our recommendations immediately
Consult your healthcare provider promptly
Notify us of any adverse reactions
14.5 Pregnancy and Nursing
If you are pregnant, nursing, or trying to conceive, consult your healthcare provider before using our Services or Aloe Vera products.
14.6 Existing Medical Conditions
If you have any pre-existing medical conditions, including but not limited to:
Chronic illnesses
Autoimmune disorders
Allergies (especially to plants in the Liliaceae family)
Taking prescription medications
Consult your healthcare provider before using our Services.
15. Privacy Policy
Your use of our Website and Services is also governed by our Privacy Policy. By using our Services, you consent to our collection, use, and disclosure of your information as described in the Privacy Policy.
16. Age Restriction
Our Services are not intended for individuals under the age of 18. By using our Services, you represent and warrant that you are at least 18 years old.
If we become aware that we have collected information from a child under 18 without parental consent, we will take steps to delete that information promptly.
17. Force Majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including but not limited to:
Acts of God, natural disasters, or severe weather
War, terrorism, or civil unrest
Government actions or orders
Strikes, labour disputes, or industrial action
Fire, explosion, or accident
Internet outages or cyber-attacks
Pandemics or public health emergencies
18. Assignment
18.1 By Us
We may assign, transfer, or subcontract our rights and obligations under these Terms to any third party at any time without your consent.
18.2 By You
You may not assign, transfer, or subcontract your rights or obligations under these Terms without our prior written consent.
19. Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of future enforcement of that right or provision. Any waiver of any provision of these Terms must be in writing and signed by us.
20. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions shall not be affected, and the invalid provision shall be replaced by a valid provision that most closely matches the intent of the original provision.
21. Entire Agreement
These Terms, together with our Privacy Policy and any other documents expressly referenced herein, constitute the entire agreement between you and us regarding the subject matter hereof and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral.
22. Notices
All notices, requests, demands, and other communications under these Terms must be in writing and shall be deemed to have been duly given:
To You: Via email to the address you provided or via WhatsApp
To Us: Via email to redlinesalovera@gmail.com or via WhatsApp to 17215861968
Notices shall be deemed received:
24 hours after email transmission (if sent during business hours)
Upon delivery for WhatsApp messages
23. Contact Us
If you have any questions, concerns, or complaints about these Terms or our Services, please contact us:
Red Lines Eyes
Email: redlinesalovera@gmail.com
Phone: (+44) 07402 831 614
WhatsApp: 17215861968
24. Definitions Summary
Term Definition
“Services” Aloe Vera treatment programmes, consultations, wellness support
“Website” https://redlineseyes.com
“Client” Individual using our Services
“User Content” Content you submit to our Website or Services
“Treatment Programme” Structured Aloe Vera wellness programme
These Terms and Conditions are effective as of September 8, 2026.